MISS DIG 811 Transforms Business and Customer Interactions with BroadSoft CC-One and UC-One
Like many midsize or enterprise companies who have not transitioned to the cloud, MISS DIG 811 was limited with an outdated call center and telephone system. This resulted in inconsistent customer experiences, blind call routing and forwarding so customers were not being matched with the correct service representatives, unreliable call recordings management, lack of granular insights, and more. Since integrating BroadSoft CC-One and UC-One, MISS DIG has experienced the following benefits, which can be read about in more detail here:
- Increased agility with omni-channel communications
- Improved productivity through intelligent routing and collaboration
- Enhanced customer service and experience
- More granular insights using CC-One Analyzer's real-time performance dashboards and reports
- Automated call recording logging
- Increased mobility and agility—with cloud-based unified communications, employees no longer need a phone on their desk or to be at their desk to communicate
“Being the CEO of a small organization with 63 employees, it was critical that we found a solution to making our operations more agile, mobile, productive, and collaborative,” said
“We are incredibly proud of how much the BroadSoft Business CC-One unified omni-channel contact center application has transformed operations for MISS DIG 811,” said
MISS DIG 811 was established in 1970 initially as a pilot program in
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Niaobh (Neve) Levestam
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Source: BroadSoft, Inc.