Policy for Reporting Complaints

We lead the world in providing compelling hosted Unified Communications offerings to our service provider customers. Our vision is to change how people and teams communicate and collaborate, by helping redefine the future of work and inspiring teams to create, collaborate and perform in ways never before imagined.

BroadSoft is committed to providing a workplace conducive to open discussion of our business practices and complying with the laws and regulations that govern our business. Whether you are located at our headquarters in Maryland, one of our other offices across the globe or work remotely, the Company aspires to promote the most ethical actions and activities of our employees and will not tolerate conduct that is in violation of such laws and regulations.

We expect all of our employees and consultants to uphold our values. We want our employees and consultants to be open, collaborative, customer-focused and knowledgeable and most importantly, trustworthy.

BroadSoft relies on its employees to report unethical, illegal or improper actions involving the Company. We have described below our procedures for reporting, which may occur on an anonymous basis, instances when BroadSoft, its employees or consultants are or are believed to be violating laws or regulations, or even our own internal policies and procedures.

Michael Tessler
Chief Executive Officer

BroadSoft's Open-Door Policy for Reporting Complaints

Management provides each employee, as well as our customers, vendors, stockholders and consultants, a confidential means to report any good-faith concerns regarding:

  • accounting, internal accounting controls or auditing matters;
  • violations of law that may affect the Company, including federal securities laws;
  • any other matter that, in the good faith of the reporting person, may cause damage or harm to the Company’s business, brand, operations or public reputation; or
  • a violation of the Company policies, including the Insider Trading Policy; Second Amended and Restated Code of Business Conduct and Ethics (Code of Conduct) or employee handbook.

To facilitate the reporting of complaints regarding these matters, our Board of Directors has established procedures for (a) the collection and retention of complaints and (b) the confidential, anonymous submission by Company employees or third parties of concerns. A copy of these procedures is available to all employees and consultants.

Any complaints may be reported anonymously, either by:

  • telephone through our Compliance Hotline at (866) 265-4245 (the Hotline)
  • sending an email through our Compliance Hotline e-mail address at http://openboard.info/bsft/index.cfm; or
  • by delivering the complaint via regular mail to the Compliance Officer at 9737 Washingtonian Boulevard, Suite 350, Gaithersburg, MD 20878.

All anonymous reports should be factual, instead of speculative or conclusory, and should contain as much specific information as possible to allow our Compliance Officer and other persons investigating the report to adequately assess the nature, extent and urgency of the investigation. These procedures are not a venue for settling personal matters; reporting a manager or co-worker regarding compensation, commissions or workplace responsibilities; or reporting concerns relating to discriminatory harassment or general human resources matters.

Our complete policy for reporting complaints can be found here:  

Frequently Asked Questions

If you require emergency assistance, please contact your local authorities. Events presenting an immediate threat to life or property should not be reported through the BroadSoft Compliance hotline (the Hotline). Reports submitted through this service may not receive an immediate response.

Reports can be filed 24 hours a day, 7 days a week.

Preferably yes. If you identify yourself in reporting your concern, BroadSoft will make every reasonable effort to hold your name in confidence during the investigation. Many investigations can be more quickly and effectively completed when the reporter is identified because it allows the investigator to follow up directly with the reporter. Persons named within a report, will however, have the opportunity to respond to the descriptions of the circumstances that you have reported.

You may choose to report a concern anonymously. If you choose to do so, at the conclusion of the reporting process, you will be provided with a passcode. You will need to use this code to access the report you submitted. We encourage you to check back in order to monitor the progress on your concern and add additional information, if necessary. This will also allow BroadSoft to ask follow-up questions, while protecting your anonymity.

If you choose to report anonymously, please take care not to report information that may personally identify you, such as your specific reporting relationship to others within BroadSoft.

Reports filed through the Hotline, either by internet or phone, are made available only to specific individuals within BroadSoft who are responsible for determining the appropriate treatment and further action.

However, any reports or content that include criminal threats, including threat to commit bodily injury or harm, that are submitted to the Hotline shall no longer be treated as anonymous and/or confidential, and may be reported to all necessary law enforcement agencies and subject to investigation.

You certainly can and we encourage you to do that if you are comfortable doing so. However, if you are not comfortable reporting your concern through these channels, you can use the Hotline to make an anonymous report.

BroadSoft does not permit retaliation against team members for making good faith reports of suspected wrongful conduct. Moreover, the Sarbanes-Oxley Act prohibits retaliation and/or discharge as a result of their role in disclosing a violation of various federal laws.

When you file a report, you receive a unique passcode. You can return to the Hotline again either by internet or phone and add further information as necessary. The Compliance Officer may also use this to ask you, with complete confidentiality, for additional information regarding this issue.

No. The independent company that maintains the Hotline on BroadSoft’s behalf and receives information from you does not generate or maintain any internal connection logs with IP addresses, so no information linking your PC to Hotline is available.

Yes. Every employee and consultant may obtain a copy of our Insider Trading Policy, Code of Conduct, employee handbook and other internal policies. These are available from HR or on our internal website, and the Code of Conduct and our Vendor Code of Conduct are also publicly available on broadsoft.com.